Managed services can be a complicated world. When an organization decides to outsource their IT services to a managed service provider (MSP) at some point, a contract will come into play. Contracts are meant to set expectations for both the MSP and the customer, but not all contracts are created equal. Do you know what you are getting for your monthly fees? How do you know if you are receiving what you paid for?
Let’s breakdown a few things to look for in a managed services contract:
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